Last updated: 25 November 2025

This Payment Policy explains how payments are processed when you purchase from:

🌐 https://icugardenmachinery.com

📧 contatct@icugardenmachinery.com

📞 +44 161 477 5688

📍 ICU Garden Machinery Ltd, 6 Goyt Valley Walk, Bredbury, Stockport SK6 2LE, United Kingdom

By placing an order on our website, you agree to the terms below.

1. Accepted Payment Methods

We accept the following secure payment options:

Debit & Credit Cards

  • Visa
  • Mastercard
  • American Express

Digital Wallets (if supported by your device)

  • Apple Pay
  • Google Pay

PayPal (if enabled)

If available at checkout, you may pay securely via your PayPal account.

Buy Now, Pay Later (BNPL)

If applicable and available:

  • Klarna
  • Clearpay
  • PayPal Pay in 3

(Availability depends on your location and eligibility as determined by the provider.)

⚠ BNPL agreements are strictly between you and the financing provider.

2. Pricing, Currency & VAT

  • All prices are shown and charged in GBP (£).
  • Prices include VAT where applicable.
  • Any additional charges (such as express delivery) are shown clearly at checkout before payment.
  • We do not charge hidden fees.

For VAT invoices, please email: contatct@icugardenmachinery.com

3. Secure Payment Processing (SSL & PCI DSS)

Your payment information is protected by:

✔ SSL/TLS encryption on all checkout pages

✔ PCI DSS Level 1–compliant payment processors

✔ No storage of full card numbers or CVV codes on our servers

We only receive limited, non-sensitive card information (e.g., last 4 digits) for order verification and customer support.

4. Payment Confirmation

After a successful payment, you will receive:

  1. Order Confirmation Email – confirming the items purchased and the amount paid.
  2. Dispatch Confirmation Email – with tracking information once your order has been shipped.

If you do not receive confirmation emails, please contact us immediately.

5. Pre-Authorisations & Captures

When placing an order:

  • Your card may be pre-authorised for the order amount at checkout.
  • Payment is captured (charged) when your order is confirmed and/or dispatched.

Your bank may temporarily hold funds during this process.

6. Payment Declines

If your payment is declined:

  • Please verify your card details
  • Try another payment method
  • Contact your bank to approve the transaction

We cannot reserve items for unpaid or declined transactions.

7. Fraud Prevention & Verification

To protect our customers, all orders undergo automated and manual fraud screening.

We may require additional verification, such as:

  • Proof of address
  • ID confirmation
  • Confirmation of billing/shipping details

Orders failing verification may be cancelled and refunded.

We reserve the right to refuse service or limit orders where fraud risk is detected.

8. Refunds & Chargebacks

Refunds follow our Refund & Return Policy.

  • Refunds are always sent to the original payment method.
  • Refund processing time: 3–7 working days after approval.
  • Bank posting times may take an additional 3–5 working days.

If you believe a payment was processed incorrectly:

📧 Contact us first: contatct@icugardenmachinery.com

Opening a chargeback before contacting us may delay the investigation.

9. VAT Invoices & Billing Records

To request a VAT invoice, email:

📧 contatct@icugardenmachinery.com

We keep transaction and billing records for 6 years in accordance with UK tax regulations.

10. Changes to This Policy

ICU Garden Machinery Ltd reserves the right to update this Payment Policy at any time.

Changes take effect once posted on this page.

11. Contact Us

If you have any questions regarding payments, billing, or refunds:

ICU Garden Machinery Ltd

📍 6 Goyt Valley Walk, Bredbury, Stockport SK6 2LE

📞 +44 161 477 5688

📧 contatct@icugardenmachinery.com

🌐 https://icugardenmachinery.com